We process payments within 1 business day. Every shipment is carefully inspected to verify condition and eligibility. In many cases, payments are processed even faster. You’ll receive an email confirmation once your payment has been sent.

We only accept unopened, unexpired, and undamaged diabetic supplies. Boxes should be in good condition with clear labeling. Expired, opened, or damaged products will not qualify for payment.

You can choose to be paid via Venmo, Zelle, PayPal, or Check. Be sure to provide accurate account information to avoid payment delays or misdirected funds.

Please double-check your payment details before submitting the form. We are not responsible for incorrect usernames or account details, and no refunds or reissues will be made for misdirected payments.

Yes! We’ll email you a prepaid UPS shipping label once your quote is approved. Simply print it, pack your items securely, and drop them off at any UPS location.

Absolutely. Once you drop off your package, you’ll receive a tracking number via email so you can monitor its status until it reaches us.

We currently accept popular brands like Omnipod, Dexcom G6/G7, and other CGM systems. For a full list of accepted products, please contact us or check the form options.

We understand that trust is everything—especially when it comes to your health supplies and financial information. At Columbus Innovate, transparency, integrity, and professionalism are the foundation of our business.

• We provide prepaid UPS shipping labels, so there's no risk or upfront cost to you.

• Your items are processed and inspected within 1 business day of arrival.

• Payments are sent promptly through the method you choose, and you’ll receive confirmation via email.

• Our team is available for questions and support throughout the entire process.

• We operate with a clear privacy policy and terms of service, and we never resell damaged, opened, or expired items.

We’re committed to creating a secure, hassle-free experience for our customers—every step of the way. If you ever have concerns, just reach out to us directly at support@columbusinnovate.com or by phone.

Click here for our policy.